Can you afford bad communication?
Find your voice. Communicate with confidence and clarity.
Poor communication costs businesses 18%* in lost sales. And that’s before you count the delayed projects, the low morale, and the deals that quietly died.
The good news: communication is a skill. And skills can be learned.
*The Economist Intelligence Unit
Helping professionals to lead, inspire and connect:
Types of training
Our training topics
Most popular | All levels
Presentation & public speaking
Structure, delivery, overcoming nerves, handling Q&A. For anyone who presents: team leads, specialists, managers, department heads, C-level leadership, conference speakers.
Fire up your confidence and improve the structure and delivery of your presentations and speeches. We'll tailor our extensive range of materials to your specific needs.
Core topics we’ll cover:
- Message and core idea
- Structure and story
- Confidence and persona
- Performance and delivery
Make it specific to your needs:
- For online presenting
- For customer-facing presentations
- For events and conferences
- For media training
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,500
Comprehensive (Full day) €2,500
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €750
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €250 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
Public courses (check our journal for upcoming courses) 4 weeks: From €200 per participant
Coaching:
8 session coaching course €700
Single session (preparation for a conference or event) €100
*All prices shown before VAT
All levels
Storytelling for LinkedIn
Facts don’t move people. Stories do. We turn data and dry updates into narratives that stick. For sales, marketing, and leadership teams.
Add coherence and storytelling to your LinkedIn writing. Enhance your profile, find your voice, and learn to consistently create engaging and memorable posts.
Core topics we’ll cover:
- Defining your voice and perspective on LinkedIn
- Creating an impactful profile
- Finding topics and generating ideas for your posts
- Mastering 5 types of LinkedIn posts
- Writing to techniques to make messages authentic and memorable
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,500
Comprehensive (Full day) €2,500
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €750
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €250 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
Public courses (check our journal for upcoming courses) 4 weeks: From €200 per participant
Coaching:
4 session coaching course + ghostwriting support €700
*All prices shown before VAT
All levels
Building trust via communication
Active listening, empathy, rapport and transparency: the skills client-facing and internal teams need to make people feel heard and want to work with them.
Build trust and strengthen personal connections with clients and colleagues through effective communication. Tailored to your specific needs based on a sample of your communication.
Core topics we’ll cover:
-
- Process management for transparency
- Proactive communication for clear expectations
- Effective active listening
- Rapport building
- Demonstrating empathy
Make it specific to your needs:
- For sales and business development
- For internal communication
- For customer support
- For specific channels: in-person, calls, emails, chat
Add an audit: We assess your team’s communication to give you a clear picture of exactly how they are communicating and identify specific areas for improvement.
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,350
Comprehensive (Full day) €2,250
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €650
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €225 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
*All prices shown before VAT
Popular with international teams
Cross-cultural communication
What works in one room doesn’t always work in another. Navigate cultural differences in multinational teams and international client relationships.
Get your international team working seamlessly together with communication training focused on cultural awareness. Tailored to your specific needs based on a sample of your communication.
Core topics we’ll cover:
- Understanding cultural causes of miscommunication
- Managing friction across cultures
- Adapting our communication for international contexts
Add an audit: We assess your team’s communication to give you a clear picture of exactly how they are communicating and identify specific areas for improvement.
Make it specific to your needs:
- For sales and business development
- For internal communication
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,500
Comprehensive (Full day) €2,500
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €750
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €250 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
*All prices shown before VAT
Intermediate | Advanced
Communicating data & insights
Numbers don’t speak for themselves. Present complex analysis clearly, make it decision-ready, and stop losing the room halfway through slide three. For analysts, PMs, and consultants.
Turn dry data and facts into compelling messages that motivate. Tailored to your specific needs based on a sample of your communication.
Core topics we’ll cover:
- Extracting core messages from sets of data
- Structuring your data-based messages and presentations
- Making data and insights clear and understandable
- Making data and insights memorable and engaging
Make it specific to your needs:
- For sales and business development
- For internal communication
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,350
Comprehensive (Full day) €2,250
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €650
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €225 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
*All prices shown before VAT
One of our top courses
Communication for legal professionals
Plain language for complex ideas. Present in court and boardrooms with confidence, and help clients actually understand what you’re telling them.
Make complex legal concepts clear to your clients and partners, and avoid typical mistakes made by legal professionals in English.
Core topics we’ll cover:
- Building simple, effective structures for argumentation
- Simplifying your language to optimise clarity
- 5 ways to effectively translate legalese into standard English
- Understanding key sentence and paragraph structures for legal communication
Add an audit: We assess your team’s communication to give you a clear picture of exactly how they are communicating and identify specific areas for improvement.
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,500
Comprehensive (Full day) €2,500
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €750
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €250 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
*All prices shown before VAT
For leaders | 1-on-1 available
Executive communication
Communicate vision, lead difficult conversations, manage change without losing the room. For C-suite and senior managers who need to bring people with them.
Find the words and structures to confidently deliver your vision, and learn the communication skills to bring your team along with you.
Core topics we’ll cover:
- Finding and refining your key messages
- Argumentation structures for presenting changes
- Giving feedback effectively
- Active listening as a leader
- Giving bad news while keeping the team onside
Make it specific to your needs:
- For presentations
- For events and conferences
- For writing
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,500
Comprehensive (Full day) €2,500
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €750
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €250 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
Coaching:
8 session coaching course €700
Single session €100
*All prices shown before VAT
All levels
Client relationships
The best client relationships aren’t managed, they’re built. Practical techniques for turning transactions into partnerships.
Become true partners to your clients with communication skills focused on relationship-building and management. Tailored to your specific needs based on a sample of your communication.
Core topics we’ll cover:
- Building rapport and communicating as a partner
- Proactively preventing conflict and misunderstandings
- Deescalating and resolving disagreements
- Delivering bad news without damaging your relationship
- Managing your own well-being during disagreements
Add an audit: We assess your team’s communication to give you a clear picture of exactly how they are communicating and identify specific areas for improvement.
Choose the best format:
Workshops (up to 30 participants):
Core (Half day) from €1,350
Comprehensive (Full day) €2,250
Company webinar / taster sessions (online, unlimited participants):
Taster (1.5 hours) from €650
Courses:
Teams of up to 8 participants per group (4-8 weeks): From €225 per participant, minimum 5 participants
- Add video tutorials and tasks
- Add assessments and audits
Public courses (check our journal for upcoming courses) 4 weeks: From €200 per participant
*All prices shown before VAT
Workshops and training in action
Lithuania Travel
Notified
Vilnius University
ISM
ISM
Girteka
Paystrax
TransferGo
Case study
PAYSTRAX - Client relationship and trust building training for an international team
PAYSTRAX, a licensed payment institution regulated in the UK and Lithuania, wanted to improve customer loyalty and optimise internal workflows across their 4 offices in Lithuania, Iceland, and the UK. We delivered a multi-format training programme that included online company-wide seminars and in-person workshops in Vilnius and Klaipėda. Our training covered emotional intelligence in client-facing comms and effective process management.
First Impression's communication training has equipped our employees with the skills to handle disagreements professionally and constructively, rather than reacting based on emotions. This enables more productive conversations, reduces workplace tension, and fosters a more harmonious and collaborative work environment.
Get in touch
Let's talk about turning communication into your competitive advantage.
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What our clients say
I retain the most information when I get to physically test my abilities and thoughts during the training itself. The trainers encouraged thinking and experimenting - and special commendation for the fact that there was a lot of laughter in the workshop.
Emilija Pilypienė
P&C Partner, Exacaster
I had a great time and didn’t even have time to check my phone or reply to work emails - and we all know how hard it can be to disconnect from that. I’m very happy with my decision to choose the First Impression team.
Vilija Sriubiškė
Head of Communication & Branding Division, carVertical
First Impression's communication training is equipping our employees with the skills to handle disagreements professionally and constructively.
Monika Kareckaitė-Šiupinienė
Group CHRO, PAYSTRAX
We're delighted to recommend First Impression Consulting for their exceptional training courses. They stand out because of their dedication to meeting client-specific needs, their comprehensive and practical approach, and their strong commitment to quality.
Rasa Stratkauskienė
Head of People & Culture, NFQ
Invest Lithuania has to uphold a high standard of professionalism: our project managers communicate with entrepreneurs, business leaders and industry experts from around the world. First Impression has been helping our team to maintain this standard by coaching our colleagues on topics like effective communication and tone of voice. Professional and targeted communication, which we have perfected with the help of First Impression, helps to improve our organisation’s reputation and results.
Gina Leontjeva
Head of HRD, Invest Lithuania
FAQs
People often ask us
Half-day workshops start at €1,500 for up to 30 people. Full-day sessions start at €2,500. Multi-session courses start at €4,000. We always provide a fixed quote before you commit.
Both, though we'll be honest: the best training happens live, in a room. That said, we run effective online sessions for distributed teams, and we'll tell you up front which format suits your goals.
Yes. We deliver workshops across the Baltics, Germany, and Switzerland. Travel costs are quoted separately, and virtual workshops are available worldwide.
Tailored, always. Before any session we learn what your team actually struggles with (this could be pitching to clients, presenting to the board, emails that get ignored) and build the workshop around that. We don’t deal in the kind of generic training your people will have forgotten over the weekend.
Both, natively. We run sessions in either language, and we're comfortable with mixed-language teams. For groups working on their business English, we can also build the language growth into the training itself rather than treating it as separate.
It depends on the workshop. Skills like presentation and public speaking benefit from small groups so everyone gets to practise and get valuable feedback. More lecture-style sessions can run larger. Tell us your headcount and what outcomes you expect and we'll propose the most suitable option.
Almost certainly. In fact, coming up with tailored programmes has always been our strength. If communication is the problem in whatever shape or form, it's worth a conversation. Talk to us.
We’re happy with either, but if you’re looking for long-term results, a long-term relationship might be the right option. We're not talking about weekly sessions, rather an ongoing relationship where communication as a topic is revisited periodically. For example, we have clients we drop in on every 6 months or year to refresh their communication skills or move them to the next level.
First Impression's partners - Michael, Oleg and Malcolm. In other words, the consultants, marketers and writers who are running our agency. They are communicators who are doing this for a living, which means the advice is practical and tested in the real world. That said, unlike many "agencies who also do training," our partners include trained pedagogues and experienced university lecturers - so they know how to structure and deliver a session effectively.