Training

Training • Sep 18, 2026

What client-friendly legal writing actually looks like

Most legal correspondence is still written with other lawyers in mind. For clients, this often means impenetrable texts that confuse more than they clarify.  This may seem like a trivial matter, but it&#8217;s actually costing your legal firm. Here’s why:  Clients routinely struggle to understand the documents and letters their lawyers send them. Jargon-packed emails &hellip; <a href="https://firstimpression.works/client-friendly-legal-writing/">Continued</a>

Training • Aug 19, 2026

Why we need a new approach to online presenting

It is time to say enough is enough to bad online meetings. Here is why: Knowledge workers have reached &#8220;communication overload&#8221;. Online meetings are responsible for a lot of this communication overload, yet a many of these meetings are ineffective. And badly managed online meetings have a knock-on effect on energy and motivation. Getting better &hellip; <a href="https://firstimpression.works/new-approach-to-online-presenting/">Continued</a>

Training • Jul 13, 2026

Presenting online: are you the reason their camera is off? A new online course

We’re excited to announce we’re launching our first public course on presenting online this September. 4 weeks of practical training to help you keep cameras on, hold attention, and run meetings people actually want to be in.  The problem with online presenting Bad presentations are costly. A recent Harvard Business Review survey found that 90% &hellip; <a href="https://firstimpression.works/are-you-the-reason-their-cameras-off-presenting-online-course-september-2026/">Continued</a>